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customer service when assessing the quality of customer service there are many methods of gaining information it is said by mclean- conner ( ) that generally a combination of different methods will provide the best knowledge of your customers. transactional survey mclean- conner( ) states that. journal of service research ( jsr) peer- reviewed , published quarterly is widely considered the world' s leading service research journal. what should a thesis look like. home business marketing plan. it is a must read to keep up with the latest in service research. practical jsr offers the necessary knowledge , customer service research papers readable tools to cope with an increasingly service- based economy. the research model is formed for measuring customer service effects on customer satisfaction and customer loyalty. the research model is tested by three hypotheses via regression analyses.
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5 ℹ citescore: : 5. 5 citescore measures the average citations received per peer- reviewed document published in this title. citescore values are based on citation counts in a range of four years ( e. to peer- reviewed documents ( articles conference papers, data papers , book chapters) published in the same four calendar years, reviews divided by the number of.
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